Returns & Exchanges
At Think Tank Photo, we stand by the quality of our camera bags and accessories, offering a 30-day window for returns on items in new, unused condition. If your gear doesn't perfectly suit your workflow, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Log into your account portal or visit our support page to enter your order number and email address to start the return authorization process.
Pack Your Gear
Place the unused item in its original packaging with all tags attached, ensuring you include a copy of the packing slip inside the box.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your shipping carton.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing